Your asrTrust plan does not cover room upgrades during acute hospital stays, and it does not cover private rooms in any hospital facility. Here’s a quick overview to when the plan may help pay the difference between ward/standard and semi-private room charges.
Quick snapshot of hospital room coverage
| Type of hospital stay | Semi-private room covered? | Plan pays (maximum) |
| Acute care (public general hospital / active treatment bed) | No | $0/day – any room upgrade is your cost |
| Rehabilitation or convalescent hospital or wing (in a rehab/convalescent bed) | Yes, may be eligible | Up to $200/day toward a semi-private upgrade |
| Chronic hospital/wing or ALC bed (usually while awaiting long-term care placement) | Yes, may be eligible | Up to $30/day toward a semi-private upgrade |
A few helpful notes
- Acute care: If you request a semi-private room during an acute-care hospital stay, your asrTrust plan does not cover the upgrade.
- Rehab/convalescent care: Semi-private rooms may be covered up to $200/day in approved rehab/convalescent settings.
- Chronic/ALC: Semi-private rooms may be covered up to $30/day in chronic/ALC (alternate level of care) situations.
- Co-pay help (chronic/ALC only): If you occupy a chronic care or ALC bed and are charged a co-pay, the plan may help cover the Ontario Ministry of Health rate (max $60/day) after the provincial co-pay period ends.
- If you didn’t request an upgrade: If the hospital places you in semi-private or private room without you asking, you generally shouldn’t be charged for the upgrade.
- Best tip: Before you agree to any charges, ask the hospital what type of bed/unit you’re in (acute vs rehab/convalescent vs chronic/ALC).
Practical tips
- Ask before you sign. If you’re offered a semi-private room, ask whether your stay is acute, rehab/convalescent, or chronic/ALC.
- Call GreenShield when it’s not urgent. For planned admissions or transfers, a quick call can prevent surprise bills.
- Keep the invoice. If you’re billed for an eligible room charge, make a copy of the invoice and submit with your claim to GreenShield.
- Use the booklet definitions. “Rehab,” “convalescent,” “chronic,” and “ALC” have specific meanings in the plan.
Where to confirm details
For full details (definitions, limits, exclusions, and claim requirements), please refer to your plan benefit booklet on the asrTrust website, or contact GreenShield at 1-877-266-5494 to confirm eligibility before you agree to any room upgrade charges.
Posted: June 2, 2026
